Victim of a Rogers new phone scam

[chanchuying]

It has been slightly over 6 months since I was scammed by a fraudster posing as a Rogers mobile agent, who enticed me with a 2 new IPhone 16 Pro Max for renewing my contract. This case is apparently still ongoing but I’m still receiving the inflated phone bills ever month. I’m even having difficulty canceling a phone line and incurring the phone settlement charges. I have called Rogers many, many times and was told a fraud department representative would call back. All I know is that in 1 year and 6 months, this very loyal Rogers customer will take all of his business elsewhere, regretfully, if this ghosting’ continues. I will also dissuade anyone I know from going there.

*Added Labels*

[RogersMoin]

Hello, @chanchuying.

Thank you for joining our Community and sharing the details of the scam. We understand how frustrating it is to be in this situation, and we want to help resolve these issues for you.

A fraud investigation should not take that long to complete. We can review your case notes and advise on the next steps. Please send CommunityHelps a private message. You can find details about our private messaging in this blog. 

Regards,

RogersMoin